Atelier58E can in no way be held responsible for late delivery or delivery after your event if the following deadline is not respected: Order date + 2 weeks (production) + 3 working days (for Belgium) or 8 working days (for Europe) or 15 working days (for the rest of the world) + 10 working days. If your event takes place before the announced "security" deadline, you will not receive any compensation following the late receipt of the package or carrier delay.
Any shipment made with a tracking number has insurance. So if the goods of your package are damaged, you will receive a refund or a new shipment (within the limits of available stocks) for damaged goods. Also, if the package is lost, you will be fully refunded. If you do not report the non-receipt of the package within 30 days from the date of dispatch of your order, goods are considered as received and in perfect condition.
Atelier58E remains the owner of the item until the order is fully paid. Items purchased from Atelier58e can be used but not resold. All items ordered and paid on our site belong to you but the design, drawing, concept and other intellectual property belong to Atelier58E and can not be copied / reproduced.
Our items are guaranteed 2 years according to the law of consumer protection. Any defect or abnormal wear on an article can be reported to atelier58E@gmail.com We will then contact you to explain the procedure to follow.
No protest clause
The photos of the items on this website may differ slightly from their appearance on the site depending on the size and settings of your monitor or device used. This can not be the subject of a complaint. In order to protect you at best, always look carefully at the size of the object before making any purchase.
Be carreful, the personalized articles are not exchangeable or refundable. However, if your item does not contain customization, you have 30 days to return the goods at your expense. To do so, contact us before at atelier58E@gmail.com
Cash with order
You will receive an order confirmation and payment email when the total amount of the order is paid.